TrueNAS Support
Unleash the Full Potential of Your Data with TrueNAS Support ServicesTrueNAS Experience
Let me put my 7 years of experience with iXsystems® Tech Support and over 10 years of personal, hands-on experience with TrueNAS® (and formerly FreeNAS®) to work for you. I’m familiar with industry-standard recommended best practices for putting your NAS/SAN to work for you in the most cost effective scenario. I’m also familiar with how to integrate your TrueNAS/FreeNAS into any environment, along with recommended best practices for systems that connect to the TrueNAS.
Get the Best Performance out of your TrueNAS
Whether your system was custom-built in-house or purchased from iXsystems but no longer have a support contract with iXsystems, I can help you!
Do you want a second opinion on a problem and see if iXsystems tech support diagnosis and recommendations are correct? I can give you that independent review.
Did your boot device fail and now you need the config file? Or maybe you need the encryption keys for your data zpool? Contact us. We can save you a lot of money over those other data recovery professional. Not to mention we can do it faster than them, remotely!
TrueNAS Support
Not sure if you’re having problems with your TrueNAS, your network, or your desktop, but something seems wrong?
We are experienced in diagnosing TrueNAS problems as well as networking and desktop issues, and recommending corrective actions to maximize the performance of your file transfers to/from the TrueNAS.
We have over 10 years of experience with ZFS file systems, and can help with almost any problem you may have.
Wish your TrueNAS performed better?
Wondering why your TrueNAS seems to perform poorly in some situations?
Is your TrueNAS randomly going offline or crashing and you have no idea why?
Need to add more storage and don't know how to do it cost-effectively?
What Our Customers Are Saying
Don’t just take it from us, let our customers do the talking!
“We had some TrueNAS/ZFS issues that needed quick resolution. Vanilla Ice was able to recover our data with minimal downtime. Thanks to them I narrowly avoided disaster. I look forward to doing business with them in the future.“
“The call with Joshua went very well. He’s a gem, like a surgeon able to operate without anesthesia.“
“Thank you for your help! We had problems with our virtualization infrastructure, but were able to get it sorted out thanks to Josh. In fact, he made a few recommendations to improve the performance of our virtual machines, and after implementing them, things are faster than they’ve ever been.“
Frequently Asked Questions
What is your pricing structure for technical support services?
Our competitive pricing structure is based on the type of support required.
How quickly can you respond to my technical issue?
We understand how important it is to have your devices up and running, so we strive to provide fast and efficient support. We typically respond within 24 hours of receiving your request.
Do you offer any guarantees for your technical support services?
Yes, we stand behind our work and offer a satisfaction guarantee for all of our technical support services.
How do I get in touch with your technical support team?
You can get in touch with us by phone or by filling out the contact form on our website. We’ll be happy to assist you with your technical issues.
Don't Be Shy
If we didn’t answer all of your questions, feel free to drop us a line anytime.
